
KFC Corporation, based in Louisville, Kentucky, is the world's most popular chicken restaurant chain, specializing in Original Recipe®, Extra CrispyThe fast-food market in Shanghai has become very competitive with the existence of both Western and Chinese cuisine oriented restaurants. KFC and McDonald’s are the top two most popular western fast-food brands among many other restaurants, including some domestic brands of Chinese fast-food which copied the Western service model. Consumers in Shanghai are giving importance to food, service, environment, price, convenience, brand and promotion in evaluating fast-food restaurants. There are some similarities and differences between KFC and McDonald’s in Shanghai, which are highlighted through this case study. New product development, clean environment, innovative entertainment facilities, efficient service, competitive pricing, Twister® and Colonel's Crispy Strips® chicken with homestyle sides. Every day, nearly eight million customers are served around the world. KFC's menu includes Original Recipe® chicken -- made with the same great taste Colonel Harland Sanders created more than a half-century ago. Customers around the globe also enjoy more than 300 other products -- from a Chunky Chicken Pot Pie in the United States to a salmon sandwich in Japan. KFC has more than 11,000 restaurants in more than 80 countries and territories around the world. And in quite a few U.S. cities, KFC is teaming up with sister restaurants, A&W, All-American Food, Long John Silver's, Taco Bell and Pizza Hut, selling products from the popular chains in one convenient location. KFC is part of Yum! Brands, Inc., however in the case of Pakistan KFC is owned by a dubai based company Cuppola which is the world's largest restaurant system with over 32,500 KFC, A&W All-American Foodpromotional activities and demand fluctuations are some of the comparison criteria’s taken into consideration. The consumers range from all age group from children to older people with mainly a high percentage in young adults. Each of the target consumer group has their preferences and behaviors, which need to be analyzed and paid attention to accordingly. In order for future developments, KFC and McDonald’s have to plan to maximize the volume of customers and eventually increase their profits,Taco Bell, Long John Silver's and Pizza Hut restaurants in more than 100 countries and territories.
